Can I visit your premises?Richard HorneWyedean is a working factory and not a museum or shop so is not open to the general public. Customers and suppliers are able to visit for discussions about projects and enquiries but we insist that interested parties contact us beforehand to book an appointment.
Frequently Asked Questions
Can you make X?Richard HorneOur factory is capable of producing a number of products in a variety of styles. If you have an enquiry for an item that is not on the website then please email us at firstname.lastname@example.org. Be sure to give us as much information as possible. If you have images of the product you require then please send them along with a full and thorough description. The more information you can send us, the quicker and more easily we'll be able to respond appropriately. While we have a knowledgeable and experienced staff, we are not historians, so the more information you can give us, the better equipped we will be to deal with your enquiry. If your enquiry relates to an out-of-stock item then our minimum order value of £500 applies, but we will issue a formal quotation advising lead times and potential price breaks.
Do you offer a sample service?Richard HorneUnfortunately we are unable to offer samples. We have many thousands of products in stock and the administration time required to process and pack samples means it's not a service we can offer. However, haberdashery and narrow fabric items are available to purchase in 1 metre lengths from our web shop.
What are your opening hours?Richard HorneWe are open between 09:00 and 17:00 Monday-Friday.
Do you offer a discount for bulk orders?Richard HorneYes we do. But what constitutes a bulk orders varies depending on the product. For example, for a simple item such as a badge, a bulk order would be 300 units. But for a more complex item such as an aiguillette, a bulk order would be 10. You can view our online stock at Wyedean Stores. In each product's description will be a note stating the recommended bulk quantity. If you have a bulk enquiry for something on the web shop then please email email@example.com stating the product code which you can find on the product page as well as the quantity you're interested in purchasing. If your enquiry is for an item not on the web shop then email firstname.lastname@example.org. The following represents typical guidelines for bulk quantities: Badges – 300+ Buckles/Lockets – 100+ Cap Tallies – 50+ Ceremonial Accoutrements: Aiguillettes, Belts, Sashes – 10+ Haberdashery – 50 metres+ Lanyards – 20+ Ship’s Badges – 10+
Do you ship internationally?Richard HorneWe use a variety of different carriers for international shipping. Customers are also able to use their own accounts through their own carriers if required. If you've placed an order through our web shop, your order will be sent using the standard Royal Mail service. Please allow 1-2 weeks for delivery to Europe, and 2-3 weeks for Worldwide deliveries.
How can I be sure of the quality of your items?Richard HorneAs an official supplier to the British Ministry of Defence, all of Wyedean's products are manufactured to official specifications. The company is accredited with ISO 9001: 2008 and ISO 14001 as well as being certified Investors in People.View our accreditation certificates.
How do I get payment for an invoice?Richard HorneAll invoice enquiries should be directed to email@example.com.