d FAQs – Wyedean.com

FAQs

Frequently Asked Questions


Wyedean is a working factory and not a museum or shop so is not open to the general public. Customers and suppliers are able to visit for discussions about projects and enquiries but we insist that interested parties contact us beforehand to book an appointment.
Our factory is capable of producing a number of products in a variety of styles. If you have an enquiry for an item that is not on the website then please email us at sales@wyedean.com. Be sure to give us as much information as possible. If you have images of the product you require then please send them along with a full and thorough description. The more information you can send us, the quicker and more easily we'll be able to respond appropriately. While we have a knowledgeable and experienced staff, we are not historians, so the more information you can give us, the better equipped we will be to deal with your enquiry. If your enquiry relates to an out-of-stock item then our minimum order value of £500 applies, but we will issue a formal quotation advising lead times and potential price breaks.
Unfortunately we are unable to offer samples. We have many thousands of products in stock and the administration time required to process and pack samples means it's not a service we can offer. However, haberdashery and narrow fabric items are available to purchase in 1 metre lengths from our web shop.
We are open between 09:00 and 17:00 Monday-Friday.
Yes we do. But what constitutes a bulk orders varies depending on the product. For example, for a simple item such as a badge, a bulk order would be 300 units. But for a more complex item such as an aiguillette, a bulk order would be 10. You can view our online stock at Wyedean Stores. In each product's description will be a note stating the recommended bulk quantity. If you have a bulk enquiry for something on the web shop then please email info@wyedeanstores.com stating the product code which you can find on the product page as well as the quantity you're interested in purchasing. If your enquiry is for an item not on the web shop then email sales@wyedean.com. The following represents typical guidelines for bulk quantities: Badges – 300+ Buckles/Lockets – 100+ Cap Tallies – 50+ Ceremonial Accoutrements: Aiguillettes, Belts, Sashes – 10+ Haberdashery – 50 metres+ Lanyards – 20+ Ship’s Badges – 10+
While the main bulk of our orders are through contracts and to the Ministry of Defence, members of the public can view stock and purchase any of our products from our online store.
We use a variety of different carriers for international shipping. Customers are also able to use their own accounts through their own carriers if required. If you've placed an order through our web shop, your order will be sent using the standard Royal Mail service. Please allow 1-2 weeks for delivery to Europe, and 2-3 weeks for Worldwide deliveries.
As an official supplier to the British Ministry of Defence, all of Wyedean's products are manufactured to official specifications. The company is accredited with ISO 9001: 2008 and ISO 14001 as well as being certified Investors in People.View our accreditation certificates.
Company policy is to only grant account status to customers that have spent over £1,000 (excluding VAT and shipping) in the previous year. This is reviewed annually. You can view our full credit policy.
All invoice enquiries should be directed to invoicing@wyedean.com.