FAQs

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FAQs2021-03-10T10:43:08+00:00
Where are your prices?2021-02-26T09:12:28+00:00

The majority of Wyedean’s items are made-to-order and therefore is not a formal price list. We do have a select range of items in stock, which can be bought online at our web store. If your enquiry relates to a non-standard item we would need to provide you with a formal quotation based on the materials and quantities required.   If you have an enquiry for a particular service or product, then be sure to provide us with as much information as possible including high resolution photographs, any specifications you may have and a full description of dimensions and components. You can contact us using our web form or via email at sales@wyedean.com.

There are a lot of products on your website and I am struggling to find the item I’m interested in. What can I do?2021-02-26T09:12:14+00:00

As we have such a vast array of products for sale on our webshop, we have split our products down into categories based on either the force to which they belong, or the type of product. If you find the Wyedean Stores superstore too overwhelming, try visiting one of the sub stores at any of the following locations:

http://www.wyedeanstores.com – Our superstore containing all product ranges.

http://army.wyedeanstores.com – This store contains all products relating to the British Army.

http://badges.wyedeanstores.com – This store contains our badges, including hand embroidered badges, machine embroidered badges and woven badges.

http://cadets.wyedeanstores.com – This store contains all products worn by cadets across a range of different forces.

http://captallies.wyedeanstores.com – This store contains all of our Royal Navy Cap Tallies, of which there are hundreds. We also offer bespoke, custom-made cap tallies.

http://ceremonial.wyedeanstores.com – This store specialises in ceremonial regalia as opposed to work or combat wear.

http://haberdashery.wyedeanstores.com – This store specialises in all of our narrow fabric and haberdashery items.

http://royalnavy.wyedeanstores.com – This store focuses specifically on Royal Navy uniform accessories.

http://royalairforce.wyedeanstores.com – This store contains all items of uniform regalia relating to the Royal Air Force.

http://shipsbadges.wyedeanstores.com – As official suppliers of Ship’s Badges to the Royal Navy, this store features our ship plaques.

I’m interested in your company and what you do. How do I keep in touch with latest news and updates?2021-02-26T09:11:32+00:00

The best way to keep in touch with the latest news and information on Wyedean is through social media. You can like us on Facebook, follow us on Twitter, add us to your circles on Google Plus or follow us on Instagram.

How do I make a payment?2021-02-26T09:11:15+00:00

For account customers, our bank details are as follows.

The National Westminster Bank PLC 63 North Street Keighley West Yorkshire BD21 3SB Account Number: 00448273 Sort Code: 53-61-30 IBAN:GB17NWBK53613000448273 Swift: NWBK GB 2L For all invoicing enquiries, please contact invoicing@wyedean.com.

Please be sure when making a payment to log the invoice number against the payment reference in order for us to be able to match the payment up with your account.

How do I get payment for an invoice?2021-02-26T09:10:42+00:00

All invoice enquiries should be directed to invoicing@wyedean.com.

How can I register for a trade account?2021-02-26T09:10:27+00:00

Company policy is to only grant account status to customers that have spent over £1,000 (excluding VAT and shipping) in the previous year. This is reviewed annually. You can view our full credit policy.

How can I be sure of the quality of your items?2021-02-26T09:10:11+00:00

As an official supplier to the British Ministry of Defence, all of Wyedean’s products are manufactured to official specifications. The company is accredited with ISO 9001: 2008 and ISO 14001 as well as being certified Investors in People.View our accreditation certificates.

Do you ship internationally?2021-02-26T09:09:56+00:00

While the main bulk of our orders are through contracts and to the Ministry of Defence, members of the public can view stock and purchase any of our products from our online store.

Do you sell to the general public?2021-02-26T09:09:36+00:00

While the main bulk of our orders are through contracts and to the Ministry of Defence, members of the public can view stock and purchase any of our products from our online store.

Do you offer a discount for bulk orders?2021-02-26T09:09:18+00:00

Yes we do. But what constitutes a bulk orders varies depending on the product.

For example, for a simple item such as a badge, a bulk order would be 300 units. But for a more complex item such as an aiguillette, a bulk order would be 10.

You can view our online stock at Wyedean Stores.

In each product’s description will be a note stating the recommended bulk quantity. If you have a bulk enquiry for something on the web shop then please email info@wyedeanstores.com stating the product code which you can find on the product page as well as the quantity you’re interested in purchasing.

If your enquiry is for an item not on the web shop then email sales@wyedean.com. The following represents typical guidelines for bulk quantities: Badges – 300+ Buckles/Lockets – 100+ Cap Tallies – 50+ Ceremonial Accoutrements: Aiguillettes, Belts, Sashes – 10+ Haberdashery – 50 metres+ Lanyards – 20+ Ship’s Badges – 10+

What are your opening hours?2021-02-26T09:08:38+00:00

We are open between 09:00 and 17:00 Monday-Friday.

Do you offer a sample service?2021-02-26T09:08:23+00:00

Unfortunately we are unable to offer samples. We have many thousands of products in stock and the administration time required to process and pack samples means it’s not a service we can offer. However, haberdashery and narrow fabric items are available to purchase in 1 metre lengths from our web shop.

Can you make X?2021-02-26T09:08:04+00:00

Our factory is capable of producing a number of products in a variety of styles. If you have an enquiry for an item that is not on the website then please email us at sales@wyedean.com. Be sure to give us as much information as possible. If you have images of the product you require then please send them along with a full and thorough description. The more information you can send us, the quicker and more easily we’ll be able to respond appropriately. While we have a knowledgeable and experienced staff, we are not historians, so the more information you can give us, the better equipped we will be to deal with your enquiry. If your enquiry relates to an out-of-stock item then our minimum order value of £500 applies, but we will issue a formal quotation advising lead times and potential price breaks.

Can I visit your premises?2021-02-26T09:07:37+00:00

Wyedean is a working factory and not a museum or shop so is not open to the general public. Customers and suppliers are able to visit for discussions about projects and enquiries but we insist that interested parties contact us beforehand to book an appointment.

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